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Work Domain Analysis: Theoretical Concepts and Methodology
DEFENCE SCIENCE AND TECHNOLOGY ORGANISATION VICTORIA (AUSTRALIA) AIR OPERATIONS DIV
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This report contributes to the development of a coherent theoretical and methodological approach for work domain analysis WDA, the first phase of cognitive work analysis. The report 1 addresses a number of conceptual issues relating to WDA, including differences in the approaches of Rasmussen, Pejtersen, and Goodstein 1994 and Vicente 1999 2 proposes a methodology for performing WDA and 3 illustrates the theoretical concepts and methodology for WDA with a work domain of a home - a system that will be highly familiar to everyone. This research will help to make WDA more accessible to researchers and practitioners who were not involved in the development of WDA or who cannot be apprenticed to experts in WDA reduce the amount of time and effort it takes to perform WDA even for experts in WDA and facilitate the application of WDA to large-scale industry projects. In addition, by making the methodology for WDA more explicit, this research will allow the methodology, or at least parts of the methodology, to be tested empirically.
APPROVED FOR PUBLIC RELEASE