Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design
Final rept. Jan 2001-Jan 2003
BBNT SOLUTIONS LLC CAMBRIDGE MA
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The Work-Centered Support System WCSS approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The WCSS for Global Weather Management GWM, developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.
- Computer Programming and Software