A Primer on E-Government: Sectors, Stages, Opportunities, and Challenges of Online Governance
LIBRARY OF CONGRESS WASHINGTON DC CONGRESSIONAL RESEARCH SERVICE
Pagination or Media Count:
Electronic government e-government intersects many legislative issues, including privacy, digital divide the lack of equal access to computers, whether due to a lack of financial resources or necessary skills, public access to government information, service delivery, and information security. E-government solutions are prominently represented in efforts to improve the management and efficiency of government information technology resources. To help policymakers discern e-government initiatives relative to their role in various issues, this report identifies and defines the principal e-government sectors and stages of development. It also outlines some of the opportunities and challenges associated with e-government. Some observers define e-government in terms of specific actions such as using a kiosk to receive job information, or applying for Social Security benefits through a web site. Other observers define e-government more generally as automating the delivery of government services. While perceptions vary widely, one organization, The Gartner Group, summarizes e-government as the continuous optimization of service delivery, constituency participation, and governance by transforming internal and external relationships through technology, the Internet, and new media.
- Information Science
- Computer Systems