Throw Away that Telework Manual!' - the Limitations of Existing Telework Literature in the B2C e-Business Context
UNIVERSITY OF SOUTHERN QUEENSLAND TOOWOOMBA (AUSTRALIA) DEPT OF INFORMATION SYSTEMS
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Abstract. This paper presents critical limitations of existing telework literature, which views teleworkers as a homogeneous group and generalises research outcomes without limitations on applicability, thereby failing to consider the different circumstances of the individual teleworkers. This paper reports on the pilot study that examined telework in the business-to-consumer e-business application as part of a Ph.D. study. The reporting of this pilot data highlights factors, which are not in the existing telework literature, that are unique to the B2C e-business application. This consequentially gives future research a new direction by identifying factors of telework that acknowledge and take account of the heterogeneity of teleworkers.
- Computer Systems