Accession Number:

ADA422108

Title:

Results of a Pilot Customer Satisfaction Survey of Corps of Engineers Recreation Visitors

Descriptive Note:

Technical note

Corporate Author:

ENGINEER RESEARCH AND DEVELOPMENT CENTER VICKSBURG MS

Report Date:

2003-09-01

Pagination or Media Count:

12.0

Abstract:

This paper presents results of a pilot national satisfaction survey of visitors to Corps-managed recreation areas. The survey was based on a sampling protocol capable of producing a national estimate of customer satisfaction and on standardized data collection methods ensuring consistency across recreation areas and projects. The survey data were used to 1 produce a national estimate of customer satisfaction, 2 provide preliminary data for benchmarking Corps-managed recreation areas, and 3 evaluate the suitability of the survey protocol for monitoring visitor satisfaction in the Corps Recreation Business Area.

Subject Categories:

  • Administration and Management
  • Information Science

Distribution Statement:

APPROVED FOR PUBLIC RELEASE