Military Patient Satisfaction and Self-Care Advice Outcomes with a Telephone Nursing Service
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Telephone nursing services facilitate access to appropriate levels of care and provide valuable health care information to callers. Widely viewed as a cost-effective demand management strategy by health maintenance organizations, telephone nursing has seen tremendous growth in recent years. However, little is known about satisfaction with services and influence on self-care activities experienced by patients who use a telephone nursing service. Therefore, further research is needed to explore the usefulness and effectiveness of telephone nursing interventions on patient outcomes. The literature suggests that telephone nursing services, guided by standardized protocols, may provide safe, cost-effective care for patients while promoting home care, decreasing health care utilization, decreasing workload of primary care physicians, improving health care outcomes, and maintaining high levels of patient satisfaction. Guided by Donabedians 1988 theoretical framework, the researcher contends that patient satisfaction is a primary indicator for assessing the quality of health care.
- Medicine and Medical Research