Information Technology Management: Social Security Administration Practices Can Be Improved
GENERAL ACCOUNTING OFFICE WASHINGTON DC
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To improve SSAs IT management practices, we recommend that the Acting Commissioner of Social Security direct the Chief Information Officer and the Deputy Commissioner for Systems to complete the following actions In the investment management area, 1 develop and implement a process guide that establishes the policies, procedures, and key criteria for conducting the IT investment management process and guiding executive staff operations 2 develop and maintain selection criteria that include explicit cost, benefit, schedule, and risk criteria to facilitate the objective analysis, comparison, prioritization, and selection of IT investments 3 analyze and prioritize all IT investments based on the predefined selection criteria and make selection decisions according to the established process 4 establish and annually review cost, benefit, schedule, and risk life-cycle expectations for each selected investment 5 revise the IT oversight process so that the executive staff oversees the comparison of actual cost, benefit, schedule, and risk data with original estimates for all investments to determine whether they are proceeding as expected and, if not, to take corrective actions as appropriate 6 regularly perform post-implementation reviews of IT investments and develop lessons learned from the process 7 develop, manage, and regularly evaluate the performance of a comprehensive IT investment portfolio containing detailed and summary information including data on costs, benefits, schedules, and risks for all IT investments and 8 implement investment process benchmarking so that measurable improvements may be made to agency IT investment management processes based on those used by best-in-class organizations.
- Economics and Cost Analysis
- Computer Programming and Software