Assessing the Outcomes of Regionalization in the Navy Region, Southwest
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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Regionalized base operating support management was implemented in the Navy Region Southwest on 1 October 1998, as part of a Navy-wide plan to reduce infrastructure costs and improve services. Due to the scope of this reorganization, the lull effect of the change in terms of measurable cost-savings and improved customer service will not be realized for at least five years. However, interim effects may be analyzed. This study conducts a mid-transition review and analysis of the current outcomes in terms of cost savings and level of service in the Navy Region Southwest to evaluate the effectiveness of the regionalization process. Specifically, the study examines the strengths and weaknesses of regionalization to determine if the goals set forth in the Chief of Naval Operations Strategic Plan when restructuring began are being met to apply state-of-the-market business practices and reduce infrastructure costs to improve efficiency and increase customer service quality. Findings indicate that, although the Region faces budgetary challenges, the processes established through regionalization are reducing costs and improving the overall level of service for customers throughout the Region.
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