Accession Number:

ADA384217

Title:

Validation of a Quality Management Metric

Descriptive Note:

Master's thesis

Corporate Author:

NAVAL POSTGRADUATE SCHOOL MONTEREY CA

Personal Author(s):

• Grossman, Mary Alice

Report Date:

2000-09-01

Pagination or Media Count:

143.0

Abstract:

The quality of software management in a development program is a major factor in determining the success of a program. The four main areas where a software program manager can affect the outcome of a program are requirements management, estimationplanning management, people management, and risk management. In this thesis a quality management metric QMM was used to measure the performance of ten software managers on Department of Defense DoD software development programs. Informal verification and validation of the metric compared the QMM score to an overall program success score for the entire program and yielded positive correlation. The results of applying the QMM can be used to characterize the quality of software management and can serve as a template to improve software management performance. Future work includes further refining the QMM, applying the QMM scores to provide feedback and appropriate training to program managers, and using the QMM scores as an input to program cost and schedule estimation methodologies to provide better program estimates.

Descriptors:

• *SOFTWARE ENGINEERING
• *VALIDATION
• *MANAGEMENT PERSONNEL
• COMPUTER PROGRAMS
• INPUT
• REQUIREMENTS
• METHODOLOGY
• MANAGEMENT
• VERIFICATION
• TRAINING
• THESES
• ESTIMATES
• COSTS
• CORRELATION
• QUALITY
• SCHEDULING
• PLANNING
• RISK MANAGEMENT

Subject Categories:

• Administration and Management
• Computer Programming and Software

Distribution Statement:

APPROVED FOR PUBLIC RELEASE