Defense Logistics Agency Customer Returns Improvement Initiative Program
INSPECTOR GENERAL DEPT OF DEFENSE ARLINGTON VA
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This is one of two reports being issued by the Inspector General, DoD, which addresses various aspects of the Defense Logistics Agency Product Verification Program. This report addresses the management of the Customer Returns Improvement Initiative Program. This program was established in August 1997 to reduce the likelihood that potentially defective assets would be returned to Defense Logistics Agency depots. As of May 2000, the agencys Defense Supply Centers listed over 5,700 types of assets subject to screening procedures if received as customer returns. The overall objective was to determine whether the Defense Logistics Agency was effectively managing the Product Verification Program. Specifically, the audit was to determine how products were selected for testing and whether the programs testing plan was adequate. The audit also determined whether the Product Verification Program managers and quality assurance specialists were using the test results to purge nonconforming inventory from the Defense Logistics Agency depots and whether contractor problems were identified. This report discusses the methods that the Defense Logistics Agency used to screen nonconforming inventory. In a subsequent report, we will discuss the other objectives as well as the Defense Logistics Agencys management control program as it relates to product testing.
- Administration and Management
- Logistics, Military Facilities and Supplies