Defense Transportation: Process Reengineering Could Be Enhanced by Performance Measures.
GENERAL ACCOUNTING OFFICE WASHINGTON DC NATIONAL SECURITY AND INTERNATIONAL AFFAIRS DIV
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A number of studies since the late 1940s have cited the defense traffic management organizational structure as costly and inefficient. This structure consists of multiple transportation agencies each with separate service and modal responsibilities. In 1996, we reported that the fragmentation and duplication inherent to this structure led to higher transportation costs for defense customers, and recommended that the Department of Defense address the organizational structure as it reengineers the transportation processes to achieve the full benefits of the Departments reengineering efforts In response, the Department stated it would implement several initiatives, including reengineering transportation financial management processes, and then it would assess the infrastructure required to support the reengineered processes. This report responds to your request concerning improving the efficiency and effectiveness of the defense transportation financial management processes. Specifically, our objectives were to determine 1 progress in reengineering defense transportation financial management processes, 2 challenges associated with implementing these reengineered processes agency wide, and 3 the extent to which the Department is assessing the infrastructure required to support the reengineered processes.
- Administration and Management
- Economics and Cost Analysis