Accession Number:

ADA370656

Title:

Defense Information Systems Agency Management of Trouble Tickets for Electronic Commerce/Electronic Data Interchange

Descriptive Note:

Audit rept.

Corporate Author:

INSPECTOR GENERAL DEPT OF DEFENSE ARLINGTON VA

Personal Author(s):

Report Date:

1996-10-28

Pagination or Media Count:

36.0

Abstract:

The audit objective was to examine the effectiveness of the trouble ticket process and to identify problem areas that, if corrected, would result in fewer trouble tickets. We also reviewed the adequacy of the management control program as it applied to the audit objective.

Descriptors:

• *INFORMATION EXCHANGE
• *AUDITING
• *ELECTRONIC COMMERCE
• DATA MANAGEMENT
• INFORMATION SYSTEMS
• COMPUTER COMMUNICATIONS
• COMPUTER NETWORKS

Subject Categories:

• Administration and Management
• Computer Systems

Distribution Statement:

APPROVED FOR PUBLIC RELEASE