Assessment of ISO 9000 Pilot Program.
LOGISTICS MANAGEMENT INST MCLEAN VA
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The U.S. Army Corps of Engineers wants to ensure that it continues to deliver quality products and services to its customers well into the future. The Corps concluded that the best tool to achieve its goal is the ISO 9000 quality management system. To test the concept of operating under an ISO system, U.S. ACE selected four engineering and two construction divisions for a pilot program. This report assesses that program. The study concluded that ISO 9000 offers valuable benefits to the Corps postregistration operations are more efficient. Less tangible, but equally worthy, is the effect of ISO 9000 on morale. The divisions operating under the ISO quality system have improved internal communication, increased teamwork, improved the ability of individuals to see the big picture, reduced the time required to deal with routine procedures, clarified responsibilities, and reduced errors. The report notes a number of lessons learned from the ISO 9000 registration process used in the pilot program and recommends a number of specific steps that USACE can take to make the process more efficient and less costly, thus facilitating the implementation of ISO 9000 throughout the Corps.
- Manufacturing and Industrial Engineering and Control of Production Systems