Accession Number:

ADA347159

Title:

Benchmarking in Foodservice Operations.

Descriptive Note:

Master's thesis,

Corporate Author:

AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH

Personal Author(s):

Report Date:

1998-06-19

Pagination or Media Count:

262.0

Abstract:

The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts 1 eleven expert panelists involved in a Delphi technique to identify and rate importance of foodservice performance measures and rate the importance of benchmarking activities, and 2 a national mail survey of 247 randomly selected foodservice directors from collegeuniversity, correctional, health care, and school foodservice operations to identify attitudes, beliefs, and practices about benchmarking and usage of performance measures.

Subject Categories:

  • Administration and Management
  • Computer Systems Management and Standards

Distribution Statement:

APPROVED FOR PUBLIC RELEASE