Benchmarking in Foodservice Operations.
AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH
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The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts 1 eleven expert panelists involved in a Delphi technique to identify and rate importance of foodservice performance measures and rate the importance of benchmarking activities, and 2 a national mail survey of 247 randomly selected foodservice directors from collegeuniversity, correctional, health care, and school foodservice operations to identify attitudes, beliefs, and practices about benchmarking and usage of performance measures.
- Administration and Management
- Computer Systems Management and Standards