The Use of Organizational Knowledge Within Public Works Engineering Construction and Maintenance Agencies.
CONSTRUCTION ENGINEERING RESEARCH LAB (ARMY) CHAMPAIGN IL
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When providing engineering services, the U.S. Army Corps of Engineers must comply with certain public laws and regulations by using the traditional project delivery process. This process is a fragmented set of sequential phases, each with its own requirements, creating a lack of integration and coordination among project participants, both within a project and across many projects. Consequently, knowledge and experience gained from one phase or project in a civil works organization, are usually inadequately transferred, or not transferred at all, to other phases or other projects. Another problem that many civil works organizations are facing is the loss of many veteran personnel who have a vast amount of knowledge and experience in the civil works organization. The implementation of an automated system that can capture, store, and share the knowledge and experience of all project participants, throughout all phases of the project life cycle, will help reduce the problem caused by a fragmented delivery process. This system can also capture the experiential knowledge of veteran personnel before they leave the organization. This report describes the development and implementation of such a system, the Organizational Knowledge Bank OKBank. The OKBank system takes the advantages of the world wide web and other relational software programs in effectively capturing, processing, and disseminating organizational knowledge. The knowledge base in the OKBank contains not only organizational experiences such as lessons learned, good work practices, and success stories, but also include geographically oriented project information.
- Administration and Management
- Military Forces and Organizations
- Environmental Health and Safety