Implications of the Naturalistic Decision Making Framework for Information Dominance.
Interim rept. Jan-Sep 97,
KLEIN ASSOCIATES INC FAIRBORN OH
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This report explores the implications of the Naturalistic Decision Making NDM framework for the domain of Information Dominance, defined as an operational advantage obtained through superior effectiveness of informational activity. NDM is the study of how people use their experience to make decisions in field settings. Expertise was considered at both the individual and the team level of decision making. The report defines the components of expertise and identifies obstacles to the acquisition of Information Dominance. These obstacles include 1 excessive data, 2 pre-processed data, 3 excessive procedures, 4 performing formal analyses, 5 passive data handling and limited ability for information seeking, and 6 interfaces that obscure the big picture. The danger exists that these obstacles will severely limit the use of expertise at the individual and the team level, and that information technology will result in reduced rather than increased performance. The application of the NDM perspective demonstrates how information technologies can interfere with expertise, and provides assistance in the development of procedures which ensure that information technologies support Information Dominance functions. Directions for future research into the nature of the obstacles are identified.
- Administration and Management
- Computer Programming and Software