Past Performance in Supplier Certification Programs: A Study of Current Certification and Incentive Practices in Certified Supplier Programs.
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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Since the mid l98Os both Government and private sector buying organizations have used certified supplier programs to improve the quality of their supplier base. Certified supplier programs improve a companys suppliers by requiring and recognizing excellent quality practices and by eliminating poor quality suppliers. This study examines current commercial and Government certified supplier programs, including the Army Contractor Performance Certification Program CP2, in order to find successful certification techniques and recommend improvements to CP2. Some of the better practices currently in use are requiring a high level of past quality performance for certification, giving certified contractors more future business as an incentive for participation, and using ISO 9001 as the common standard for quality management processes. By adopting these techniques, the Army can improve CP2 and make it an even more valuable program.
- Administration and Management
- Logistics, Military Facilities and Supplies