Accession Number:

ADA327012

Title:

Training Management Information System of the Defense Institute of Security Assistance Management: User Satisfaction as a Measure of Its Effectiveness

Descriptive Note:

Master's thesis

Corporate Author:

AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF LOGISTICS AND ACQUISITION MANAGEMENT

Personal Author(s):

Report Date:

1997-06-01

Pagination or Media Count:

101.0

Abstract:

The purpose of this study was to evaluate the effectiveness of the Training Management System TMS installed in the Security Assistance Organizations around the world. User satisfaction was measured as an indicator of the systems effectiveness. In order to provide an objective measurement of the system effectiveness, the following research questions were addressed 1 What is the system effectiveness regarding the level of product quality provided by TMS 2 What is the level of involvement and knowledge of TMS user related to the information services function 3 What is the level of user perceived satisfaction with the staff and services provided by support people of TMS 4 What is the perceived difference in levels of satisfaction between military and civilian for each of the questions 1, 2 and 3 above 5 What is the impact of experience with the system on questions 1 to 3 above User satisfaction was determined to be the best possible measure of system effectiveness and it was measured by administering a user satisfaction survey. The data gathered from this survey was analyzed and that analysis provided the basis for concluding that TMS was meeting the users needs, but that the system effectiveness could be improved by providing training. Recommendations were offered to the TMS staff support and suggestions for further research were also given.

Subject Categories:

  • Personnel Management and Labor Relations
  • Computer Systems

Distribution Statement:

APPROVED FOR PUBLIC RELEASE