Cost Analysis of the Army Career and Alumni Program's (ACAP) Transition Assistance Office (TAO) Services.
Final rept. Nov 95-Apr 96,
HUMAN RESOURCES RESEARCH ORGANIZATION ALEXANDRIA VA
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The objective of the study was to assess the effects on operational costs and program efficiency and effectiveness of outsourcing the Army Career and Alumni Program ACAP transition assistance services and consolidating them with job assistance services. Semi-structured interviews were conducted with ACAP personnel at a sample of field offices to obtain information about the major transition and job assistance functions. Cost estimates of government- and contractor-provided services were also compared. The major finding was that the separate provision of transition and job assistance services is inefficient for the soldier, the unit, and ACAP. We concluded that outsourcing the transition assistance functions to a private contractor and consolidating them with the job assistance functions will reduce ACAPs operational costs and improve the efficiency of the program. The findings can be used by ACAP and other military decision makers to assess the feasibility of outsourcing and to assist in planning and implementing a privatization effort.
- Economics and Cost Analysis
- Personnel Management and Labor Relations