Reengineering the Product Assurance Function in DoD.
INSTITUTE FOR DEFENSE ANALYSES ALEXANDRIA VA
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This paper presents concepts to help reengineer the Quality Assurance functions within DoD using the Army Armament Research, Development, and Engineering Center ARDEC as a case study. Models of the Quality Assurance organizations in various best-practice commercial and defense companies and some Army organizations are presented and their reengineering efforts discussed. Findings show that large, independent Quality Assurance organizations are becoming a thing of the past except in some highly regulated industries where product risk and liability are major concerns. The down-sizing of the Quality Assurance organizations is in keeping with the Quality movement of the past decade where product quality becomes the responsibility of all process owners. The Lean Manufacturing model is given as a recommended model for how career paths can be preserved in the new down-sizing environments.
- Manufacturing and Industrial Engineering and Control of Production Systems
- Military Forces and Organizations