An Analysis of the Impact of Reengineering on Cost, Quality, and Access at Keller Army Community Hospital.
Final rept. Jul 95-Mar 96,
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON
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Keller Army Community Hospital, like its civilian counterparts, is under extreme pressure to operate more efficiently. Tricare, the Department of Defenses managed care program, radically changes the environment in which Keller operates. To respond to this changing environment Keller embarked on a reengineering initiative in early 1993. Full implementation occurred in the fall of 1994. This study analyzes the impact the reengineering initiative had on cost, quality, and access by comparing selected performance indicators from 1993 through 1995.
- Administration and Management
- Medical Facilities, Equipment and Supplies