A First Year Performance Assessment of the Ambulatory Processing and Procedure Center at Walter Reed Army Medical Center.
Final rept. Aug 95-Jun 96,
WALTER REED ARMY MEDICAL CENTER WASHINGTON DC
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The preadmission unit at Walter Reed Army Medical Center was expanded in late 1994 to become the Ambulatory Processing and Procedure Center APPC. A performance assessment based on the projections and benefits outlined in the APPC Business Plan was conducted after the first full year of operation. Collection of administrative data and conducting a patient satisfaction survey form the basis of the measures used to assess performance under two categories customer satisfaction and cost effectiveness. The results of the study validate management decisions to expand preadmission services and can serve as baseline measurements for future assessments.
- Administration and Management
- Economics and Cost Analysis
- Medicine and Medical Research