Accession Number:

ADA317603

Title:

Information Technology Investment: Agencies Can Improve Performance, Reduce Costs, and Minimize Risks.

Descriptive Note:

Corporate Author:

GENERAL ACCOUNTING OFFICE WASHINGTON DC ACCOUNTING AND INFORMATION MANAGEMENT DIV

Personal Author(s):

Report Date:

1996-09-30

Pagination or Media Count:

76.0

Abstract:

In recent years, the Congress and the public have increased their demand for a smaller government that provides improved services at a lower cost. To keep pace with rising expectations, the federal government must focus on dramatically improving operations. Such improvement will require strengthened management of three fundamental assets personnel, knowledge and information, and capital propertyfixed assets. Investments in information technology IT can have a dramatic impact on all three of these assets. However, an IT projects impact comes from how the investment is selected, designed, and implemented, not from the amount of money that is spent. In this age of constrained resources, federal executives must find ways to spend more wisely, not faster. The management of IT projects, however, has long been a significant problem for many federal agencies. Federal information systems often cost millions more than expected, take longer to complete than anticipated, and fail to produce significant improvements in the speed, quality, or cost of federal programs. Some private and public sector organizations, on the other hand, have achieved significant performance improvements by managing their IT resources within an overall management framework that aligns technology with business needs and priorities. In order to better understand how federal managers can reduce risks, control costs, and use technology to improve performance, GAO was asked to compare and contrast the investment management practices and decision processes used by leading private and public sector organizations with a small group of federal agencies.

Subject Categories:

  • Administration and Management
  • Economics and Cost Analysis
  • Government and Political Science

Distribution Statement:

APPROVED FOR PUBLIC RELEASE