The Visitor Assistance Survey - An Evaluation of Safety at Corps Recreation Projects.
ARMY ENGINEER INST FOR WATER RESOURCES FORT BELVOIR VA
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This report is an evaluation of safety at Corps projects. Several areas were examined including safety, perceptions of visitor assistance, equipment, law enforcement agreements, training, management and resources. A questionnaire was created to solicit information from The Natural Resource Management Branch NRMB personnel. The majority of personnel was asked to complete a mail-out questionnaire, only administrative staff and maintenance staff were exempt from participation. The total number of respondents to the questionnaire was 1,267, a response rate of 67. Results show that a good portion of rangers considered that safety is a problem on the job. Further indications of these feelings are that Corps personnel generally believe that the public has an unclear image of rangers, seeing them both as law enforcement officials and service oriented visitor assistants. In situations when law enforcement was needed, there were some problems contacting law enforcement 3 out of 10 times. Training that managers and rangers receive appeared to be mediocre and the Visitor Assistance Basic Course was perceived to be inadequate by many respondents. Lastly, alcohol consumption by visitors appeared to be a major problem for safety at Corps recreation projects. Results show that safety should be a concern and rethinking policy and the way Corps projects personnel operate and interact with visitors is warranted.
- Administration and Management
- Information Science
- Humanities and History
- Safety Engineering
- Test Facilities, Equipment and Methods
- Military Forces and Organizations