A Study to Determine Why Champus Secondary Beneficiaries Elect to Receive Medical Care Outside of William Beaumont Army Medical Center (WBAMC).
Final rept. Jul 94-Jul 95,
ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON
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Competition with civilian medical organizations challenges military medical organizations to become more customer oriented, especially during this time of budget reductions. Military medical organizations must provide efficient quality care if they are to survive in the ever increasing competitive environment. This requires reliable measurement of the quality of care being provided as perceived by the patient. The management problem confronted by this study was that no in-depth comprehensive study had ever been conducted to determine which factors lead the CHAMPUS secondary self insured population to receive care outside of William Beaumont Army Medical Center WBAMC. Therefore, no improvements could be made to the WBAMC health care delivery system to better serve the health care needs of this population.
- Administration and Management
- Personnel Management and Labor Relations
- Medicine and Medical Research
- Military Forces and Organizations