Benchmarking Commercial Reliability Practices.
RELIABILITY ANALYSIS CENTER GRIFFISS AFB NY
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The Reliability Analysis Center RAC conducted a fact-finding, study project to benchmark the reliability practices used by commercial industry. The project was performed for the Office of the Under Secretary of Defense for Economic Security, Weapon Support Improvement Group. The project consisted of four distinct tasks a literature search, a survey of the reliability practices of a wide range of commercial companies, personal interviews of a smaller group of companies, and an analysis of the data collected. Based on the results of these tasks, areas of commonality and divergence among commercial reliability practices were identified, as well as the general commercial approach to designing, developing, and manufacturing reliable products. Four benchmarks and eight Keys to Success were derived from the findings and conclusions. Insights were gained into the motivations behind commercial companies approaches and their use of military specifications, standards, and handbooks. The report includes a discussion of Defense Acquisition Reform, a bibliography, summaries of selected documents, and the results of the survey and interviews. In the case of the surveys and interviews, information was treated on a not-for-attribution
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