A Benchmarking Report on Functional Process Improvement.
ASSISTANT SECRETARY OF DEFENSE (COMMAND CONTROL COMMUNICATIONS AND INTELLIGENC E) WASHINGTON DC
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During the period from August 23, 1993 to September 15, 1993, the Assistant for Business Process Improvement DASDIM conducted an external benchmark study to discover best practices of business process improvement. This study is one of the ongoing efforts to improve the Department of Defense methodology for functional process improvement. Process improvement is itself a process and is subject to the same requirements for continuous improvement as are all functional processes in the Department. Benchmarking is an integral component of improvement efforts. Infact, competition for the Malcolm Baldrige National Quality Award mandates the use of continuous benchmarking to set performance targets and to uncover best business practices.
- Administration and Management