An Examination of Business Process Reengineering Techniques and Their Contribution to Process Improvement.
AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF LOGISTICS AND ACQUIS ITION MANAGEMENT
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The Department of Defenses Corporate Information Management Initiative is part of an effort to achieve savings through specified programs focused on business process improvement A major process improvement methodology being used by the DoD is Business Process Reengineering BPR. BPR offers the possibility for a fundamental rethinking and radical redesigning of DoD business processes, but there has been little systematic study of the effectiveness of the various techniques used in BPR projects. This study evaluates whether organizations conducting BPR efforts using five specific techniques strategic planning, activity modeling, activity based costing, benchmarking, and simulation achieve improvement in critical process performance measures. The survey was sent to two Air Force sample groups. The first group consisted of respondents to the Defense Information Systems Agency 1994 Business Process Reengineering Survey, and the second group consisted of members of the Air Force Institute of Technology Information Resource Management e-mail list. The survey resulted in a small sample of cases that were analyzed using descriptive statistics. The results of the survey indicate a surprisingly high success rate for BPR projects. Reliability analysis of the survey data was conducted and conclusions and recommendations for further research are presented.
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