Assessment of the Applicability of Total Quality Leadership into the Argentine Army.
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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The purpose of this thesis is to assess the possibility of success for a Total Quality Leadership program to be implemented in the Argentine Army. If success is found to be possible, the proper steps for making the TQL transformation will be analyzed. A survey was designed and administered to six Generals at the Argentine Army Headquarters to find if Dr. Demings philosophy, the TQL foundation is shared by the Argentine Army staff. The survey analysis showed that most of the Demings philosophy is shared by the Argentine Army staff. This finding was correlated with current TQL literature and a subjective analysis of the Argentine Army as an organization. A transformation plan was developed including the necessary steps for the introduction of TQL in the Argentine Army. In addition to the plan, some recommendations were enumerated for increasing the probability of success for this program. KAR p. 1
- Administration and Management
- Military Forces and Organizations