Equal Opportunity Climate and Total Quality Management: A Preliminary Study.
Final rept. May-Jul 94,
DEFENSE EQUAL OPPORTUNITY MANAGEMENT INST PATRICK AFB FL
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The purpose of the present study is to show the relationship between military Equal Opportunity EO and Total Quality Management TQM. Three military units were identified that had a recognized TQM program and had completed the Military Equal Opportunity Climate Survey MEOCS. These three units were fairly diverse 43 minorities and 22 female. Perceived quality of work group output of these units correlated with work group effectiveness, commitment, satisfaction, positive EO behaviors minorities asked to make suggestions, socializing, fair treatment, and supervision. Discussion centered on exploring a positive EO climate as a precursor to an effective TQM program. This paper recommends that DEOMI build a data base of military organizations with recognized TQM programs who have completed the MEOCS and that DEOMI create a quality scale for the MEOCS. MM
- Administration and Management
- Sociology and Law
- Personnel Management and Labor Relations