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TQM Applying Continuous Process Improvements Tools in the Civil Works Program.
ARMY ENGINEER DISTRICT GALVESTON TX
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The document was written as a functional user manual reference, and implementation framework. There is enough information enclosed to provide the tools and techniques needed to fully implement TQM except perhaps for some fine details. In can serve as a guide for several years of TQM growth and development. It should be supplemented with periodic but continuous outside training in the form of seminars and workshops. The reference in the bibliography are also very useful. The reader will likely find the material intense due to its technical character and will likely need to read the document two or three times before all the implications can be absorbed. Reinventing government is bringing with it a whole new understanding of what management is about. TQM is a powerful element in that standing.
APPROVED FOR PUBLIC RELEASE