Accession Number:

ADA285041

Title:

A Delphi Study of Performance Appraisal Practices of Malcolm Baldrige Award Winning Organizations

Descriptive Note:

Master's thesis

Corporate Author:

AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH SCHOOL OF LOGISTICS AND ACQUISITION MANAGEMENT

Report Date:

1994-09-01

Pagination or Media Count:

128.0

Abstract:

Total Quality TQ is a philosophy that is currently being incorporated by organizations throughout America. TQ philosophers maintain that Total Quality can be achieved only if organizations change their cultures, including the traditional view toward the role of the performance appraisal. Theses experts maintain that the traditional performance appraisal does not promote process improvement, empowerment and team building as TQ prescribes. This thesis is a Delphi study of the performance appraisal practices of Malcolm Baldrige National Quality Award winning companies. The study attempts to describe the performance appraisal practices of 10 companies who have successfully implemented TQ. The existence of traditional and TQ appraisal characteristics is measured and the performance appraisal techniques of the organizations are benchmarked. The study determines that, with little exception, these companies still employ many traditional approaches to their performance appraisals, but have altered some practices by incorporating new techniques to promote process improvement, employee empowerment and team building. The unique practices and characteristics of these organizations are presented. Performance appraisal, Total quality management, Malcolm Baldrige Award, Total quality, TQ, TQM, Personnel, Performance measurement, Delphi

Subject Categories:

  • Administration and Management

Distribution Statement:

APPROVED FOR PUBLIC RELEASE