IRS' Reorganization. IRS Senior Executives' Views on the Impact of the 1987 Reorganization.
GENERAL ACCOUNTING OFFICE WASHINGTON DC GENERAL GOVERNMENT DIV
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In the fall of 1988, the General Accounting Office and the Internal Revenue Service IRS completed a joint general management review of IRS. The resulting GAO report, Managing IRS Actions Needed to Assure Quality Service in the Future recommended that the Commissioner assess the effectiveness of his 1987 reorganization of top-level positions. In his comments on the report, then Commissioner Gibbs asked us to participate in a follow-up joint assessment of the 1987 reorganization. The reorganizations principal goals were to improve managerial accountability, communications, and decisionmaking within IRS. Its primary changes included 1 abolishing the positions of Deputy Commissioner and Associate Commissioner 2 creating the positions of Senior Deputy Commissioner, Deputy Commissioner Operations, and Deputy Commissioner Planning and Resources and 3 having Regional Commissioners and all Assistant Commissioners, except the Assistant Commissioner Inspection, report to the new Deputy Commissioners. Overall, IRS senior executives viewed the reorganizations effect as positive but had mixed views about how well it achieved its stated goals
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