Almost Quality: A Case Study of Problem Solving at the National Training Center
AIR WAR COLL MAXWELL AFB AL
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Problem solving in the United States Army is generally accomplished using the Military Decision-Making Process as outlined in FM 101-5, Staff Organization and Operations. In the past, management practices have been separated from military leadership practices, further reinforcing the use of this traditional approach to problem solving. Total Quality Management, just now being implemented into the U.S. Army as Total Army Quality TAQ should change this paradigm. This case study examines how one of the training teams at the Armys National Training Center attempted to institute a process improvement into a tactical procedure. The case study looks at what was done following the traditional style how TAQ is being implemented into the Army and how, even following the traditional process, the training team still incorporated many of the techniques and procedures of TAQ. The report argues that there are valid uses for both TAQ and the traditional Military Decision-Making Process in Army problem solving.
- Administration and Management
- Military Forces and Organizations