Accession Number:

ADA278950

Title:

Development of a Total Quality Management Plan for the National Naval Medical Center

Descriptive Note:

Final rept. Jul 1989-Jul 1990

Corporate Author:

ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION

Personal Author(s):

• Beaudoin, Richard P.

Report Date:

1991-07-01

Pagination or Media Count:

139.0

Abstract:

The purpose of this project is to propose a plan which will assist the senior manager of the National Naval Medical Center NNMC, Bethesda, Maryland, to incorporate philosophies of Total Quality Management TQM into the culture and daily operations of the NNMC. These research includes an organizational assessment of NNMC, an evaluation of methodologies for implementing TQM into healthcare organizations, evaluation of the Department of Defense TQM programs, and a comprehensive plan intended to provide guidance to the senior managers of the NNMC during the organizations transition. The plan will provide an implementation strategy, and will identify related costs, training requirements, and organizational changes needed to implement TQM. Total Quality ManagementTQM

Descriptors:

• *MEDICAL SERVICES
• *TOTAL QUALITY MANAGEMENT
• REQUIREMENTS
• MARYLAND
• DEPARTMENT OF DEFENSE
• ORGANIZATIONS
• STRATEGY
• MANAGEMENT
• CULTURE
• TRAINING
• COSTS
• QUALITY
• OPERATION
• GUIDANCE
• TRANSITIONS

Subject Categories:

• Administration and Management
• Medicine and Medical Research

Distribution Statement:

APPROVED FOR PUBLIC RELEASE