Accession Number:

ADA278895

Title:

A Study of Patient Satisfaction in the Pediatrics Clinic at Water Reed Army Medical Center

Descriptive Note:

Final rept. Jul 1991-Jul 1992

Corporate Author:

WALTER REED ARMY MEDICAL CENTER WASHINGTON DC

Personal Author(s):

• Allan, Jeffrey H.

Report Date:

1992-08-01

Pagination or Media Count:

103.0

Abstract:

The purpose of this study was to research and analyze the extent to which there was variability in patient satisfaction in the Walter Reed Army Medical Center WRAMC pediatric clinic based on the structures and processes of care, and the extent to which there was variability in patient satisfaction based on patient sociodemographic and socioeconomic factors. An analysis of the surveyed beneficiary population indicated a relatively high level of satisfaction with care at the pediatrics clinic. Reliability and validity assessed on the questionnaire met established parameters for content areas overall satisfaction with the constructs of technical quality, access to care, and interpersonal care correlated positively and significantly with overall patient satisfaction. There was no significant statistical correlation between patient satisfaction and demographic parameters. The researcher concluded that the high patient satisfaction in the clinic reflected the unique nature of subspecialty services at this tertiary care teaching facility overcoming dissatisfiers with access to care. Patient satisfaction survey, Pediatrics.

Descriptors:

• *CLINICAL MEDICINE
• *SURVEYS
• *PATIENTS
• *MILITARY MEDICINE
• *HEALTH CARE FACILITIES
• *PEDIATRICS
• *MEDICAL SERVICES
• EDUCATION
• PARAMETERS
• POPULATION
• QUESTIONNAIRES
• ARMY
• ACCESS
• CORRELATION
• QUALITY
• RELIABILITY
• FACILITIES
• STRUCTURES

Subject Categories:

• Administration and Management
• Medicine and Medical Research

Distribution Statement:

APPROVED FOR PUBLIC RELEASE