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Determining Successful Approaches for a Total Quality Management Training Program for Tripler Army Medical Center, Hawaii
Final rept. Jul 1992-Jul 1993
TRIPLER ARMY MEDICAL CENTER HI
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Tripler Army Medical Center TAMC is in an early stage of its TQM implementation process. No coherent, unified scheme to foster the most appropriate TQM training of assigned personnel has been determined. The purpose of this project was to develop indicators of an efficacious TQM training program for Tripler Army Medical Center. This will aid and complement the implementation plan and will result in effective training of personnel. In determining which type of TQM training program to use, a qualitative approach was employed. The research design was the multiple case study method and the primary assessment tool was individual, personal interviews of other hospital organizations. The study identifies the principles of the successful training programs and those strategies which should be avoided. Recommendations for a quality structure and training program are made in the concluding section of the study. By utilizing this research, TAMC can formulate a TQM training program which will avoid the pitfalls and mistakes of other hospitals, while capitalizing on those training approaches which were successful. Once the training plan has been outlined and ratified, the TQM Quality Council will integrate it with the global implementation of the TOM plan. Total Quality Management TQM.
APPROVED FOR PUBLIC RELEASE