Accession Number:

ADA278327

Title:

A Total Quality Leadership Process Improvement Model

Descriptive Note:

Final rept.

Corporate Author:

TOTAL QUALITY LEADERSHIP OFFICE ARLINGTON VA

Personal Author(s):

• Houston, Archester
• Dockstader, Steven L.

Report Date:

1993-12-01

Pagination or Media Count:

46.0

Abstract:

The Process Improvement Model, or PIM, describes a systems approach to analyzing and improving processes associated with an organizations products and services. The model is a modification of the method developed by Walter Shewhart and W. Edwards Deming, eminent statisticians who pioneered the use of statistical methods to gain control over product quality. They understood that quality control means continuous improvement, a never-ending cycle of planning, doing, checking, and acting to improve quality as new knowledge is acquired. The PIM report serves as a bridge between the theory and the practice of total quality management. It has three objectives 1 to define the steps of the PIM by describing specific activities associated with each step 2 to describe roles and responsibilities of managers and others in relation to the model and 3 to give a brief overview of basic statistical process control method.

Descriptors:

• *LEADERSHIP
• *QUALITY CONTROL
• *SYSTEMS APPROACH
• *TOTAL QUALITY MANAGEMENT
• ORGANIZATIONS
• CASE STUDIES
• ORGANIZATION THEORY
• SYSTEMS ANALYSIS
• PRODUCTIVITY
• FLOW CHARTING
• STATISTICAL PROCESSES

Subject Categories:

• Administration and Management

Distribution Statement:

APPROVED FOR PUBLIC RELEASE