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Total Quality Management Toolkit: An Encyclopedic Listing of TQM Tools,
RELIABILITY ANALYSIS CENTER GRIFFISS AFB NY
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Tools adopted for use in Total Quality Management TQM range from simple charting techniques to esoteric statistical processes. This publication provides an encyclopedic listing of TQM tools divided into groups covering the Seven Basic Tools, other simple tools, the Seven Management and Planning Tools, the Statistical Design of Experiments team tools and action plans. Each tool is described in sufficient detail for practical application by the reader. The tools can be used collectively to support an integrated TQM approach, or individually to solve a variety of everyday problems
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