Armstrong Laboratory (AL) Analytical Services Process Improvement Team (PIT) - Air Force Team Quality Award Application
Final rept. 1 Aug 1992-21 Oct 1993
ARMSTRONG LAB BROOKS AFB TX OCCUPATIONAL AND ENVIRONMENTAL HEALTH DIRECTORATE
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Headquarters, Air Force Materiel Command HO AFMC nominated the Armstrong Laboratory AL Analytical Services Process Improvement Team PIT as one of two HO AFMC Teams to complete for the Air Force Team Quality Award. The evaluation was based on a ten-page application and a 15-minute oral presentation. The application this report included a description of teamwork, process selection criteria, analysis techniques, solutions, results, deployment, and presentation. The teams mission was to improve the support the Surgeon General is providing for Environmental and Occupational sample analyses. ALs PIT Team was selected one of five Air Force Team Quality Champions at the Quality Air Force Symposium The Quest for Quality in Montgomery, Alabama, 19- 22 October 1993. The Teams results showed overall 20-30 improvement in analysis turnaround times, with better results in specific process steps, e.g., reduction in paperwork delays following analysis. Process improvement, Analysis support, Team quality award, Customer improvement, TQM.
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