Implementation of Total Quality Leadership (TQL) at Long Beach Naval Shipyard and Future Perspectives for Implementation by the Hellenic Naval Stations
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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The Hellenic Navy, in a continuous effort to improve its maintenance capability, is seeking improved quality to handle both todays and future needs. Such a quality improvement could be realized by examining and implementing a Total Quality Leadership TQL process similar to that at the Long Beach Naval Shipyard LBNSY. This thesis uses the framework of Dr. W. Edwards Demings philosophy of management, highlighting his fourteen points to assess the implementation of TQL at LBNSY. Personal interviews were conducted and a climate questionnaire given to selected TQL-trained civilian senior and middle managers at LBNSY. The results were evaluated to assess the performance of TQL at LBNSY and to determine its possible applicability for the Hellenic Naval Stations. Assessing TQL Implementation, Application of TQL, TQL in Naval Stations.
- Administration and Management
- Military Forces and Organizations