Total Quality From The Top
Research rept. Aug 1992-Apr 1993
INDUSTRIAL COLL OF THE ARMED FORCES WASHINGTON DC
Pagination or Media Count:
Government and industry organizations have been experimenting with or attempting to embrace the concepts of Total Quality in an effort to improve organizational efficiency and enhance productivity. Some have achieved remarkable success while others suffered dismal failures. This paper examines the experiences of well-managed firms that attempted to improve quality. It focuses on the skills required of senior level leaders to first get the quality movement going. Then what did it take to sustain the quality climate in their organizations. Finally, the paper will discuss why leading this quality movement is so different from leading the myriad other changes organizations go through.
- Administration and Management
- Economics and Cost Analysis