The Navy's Quality Journey: Operational Implementation of TQL
Research rept. Aug 1992-Apr 1993
INDUSTRIAL COLL OF THE ARMED FORCES WASHINGTON DC
Pagination or Media Count:
Admiral Frank Kelso, the Chief of Naval Operations, has personally directed the widespread implementation of Total Quality Leadership TQL throughout all units in the Navy. Thus, the Navys TQL effort escaped from the labs and industrial facilities where it had been quietly improving processes since the mid 1980s, and is starting to make its way to Navy ships, squadrons, staffs and other field activities. What has followed from the Navy leadership should prove as a textbook for how to start the quality revolution in a large bureaucratic organization. This paper examines the Navys progress in the implementation of TQL into operational units. It identifies high level Navy implementation strategies, looks at high level Navy TQL organizations, reviews Navy wide TQL training programs, comments on the TQL efforts of the Navys operational forces, compares these efforts to current research in TQL, proposes a simplified getting started implementation model for the unit commander wanting to implement TQL in hisher ship or squadron, discusses why TQL efforts fail, and concludes with recommendations to help the Navy-wide transformation.
- Administration and Management