Pathfinding on the Continuous Journey: Total Quality Management (TQM) in the Department of Defense
INDUSTRIAL COLL OF THE ARMED FORCES WASHINGTON DC
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Total Quality Management TQM is a body of Management theory and practice based upon the fundamental idea that quality products and services can only be produced by quality organizations. Although widely accepted in the private sector, it has a mixed record. The paper inquires into the applicability of TQM to Department of Defense DOD activities considering the inherently more confining environment than that found in the private sector. The general conclusion is that DOD is in the early phases of a broad evolution in management theory and practice. TQM offers the opportunity for significant improvement but its adaption is destined to be a slow and often painful process.
- Administration and Management