Toward Alternative Metrics for Measuring Performance within Operational Contracting Squadrons: An Application of Benchmarking Techniques
AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH
Pagination or Media Count:
The purpose of this study is to present a performance evaluation system based upon benchmarking techniques as an alternative method of assessing performance within operational contracting squadrons. To fulfill this purpose, the research focused upon four main objectives 1 determine all the performance factors that currently exist within a typical contracting squadron 2 determine which of these factors are considered significant for measuring organizational performance, 3 determine whether a benchmark can be established for each performance factor considered to be significant and 4 determine whether a viable performance evaluation system can be developed based upon benchmarking principles and techniques. To accomplish these objectives, an extensive review of literature pertaining to performance evaluation systems was conducted. This review centered on the characteristics of effective performance evaluation systems. These characteristics were compared to the current inspection system employed by the Air Force and inconsistencies were identified. Using this information, benchmarking techniques were applied in an effort to incorporate characteristics of an effective performance evaluation system capable of measuring contracting squadron performance. Recommendations were subsequently offered to the Air Force contracting community and suggestions for future research were given. Work measurement, Performance, Motivation, Measuring instruments, Metrics, Performance measures, Total quality management.
- Administration and Management
- Personnel Management and Labor Relations