Accession Number:

ADA275877

Title:

Using Industry Benchmark Data to Estimate Cost Savings From Efficiency Improvements and Consolidation

Descriptive Note:

Corporate Author:

DEFENSE INFORMATION SYSTEMS AGENCY ARLINGTON VA CENTER FOR INFORMATION MANAGEMENT

Personal Author(s):

• Criner, James C.

Report Date:

1993-09-01

Pagination or Media Count:

27.0

Abstract:

Competitive Benchmarking is a Total Quality Management technique used by industry to set performance goals. Competitive benchmarking is the quantitative comparison of operations conducted at a DPI independent of the workload being processed. Several firms offer competitive benchmarking of DPIs as a service. These firms maintain models and data bases of DPIs for cost and performance elements that force normalization between installations. The cost and performance of DPI functions -- Central Processing Unit, disk storage, help desk, etc. -- are calibrated. By comparing the values attained by the DPI being benchmarked against industry practices, the DPI can focus the efforts of TQM process Action Teams PAT.

Descriptors:

• *FINANCIAL MANAGEMENT
• *COMPUTER NETWORKS
• *TOTAL QUALITY MANAGEMENT
• DEPARTMENT OF DEFENSE
• DATA PROCESSING TERMINALS
• PERFORMANCE TESTS
• COMPARISON

Subject Categories:

• Economics and Cost Analysis
• Computer Systems

Distribution Statement:

APPROVED FOR PUBLIC RELEASE