Recognizing, Awarding, and Appraising People in a Total Quality Leadership Organization: The Naval Aviation Supply Office Model
TOTAL QUALITY LEADERSHIP OFFICE ARLINGTON VA
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The information presented here was gathered from a variety of sources, including interviews conducted with 39 ASO non-supervisory, supervisory, and managerial employees, along with a review of briefings, training packages, and other documentation at ASO. A survey was also administered to a stratified sample of several hundred ASO employees to gather data on attitudes about ASOs new systems. This Primer describes three personnel management systems developed and implemented at ASO over the past several years. These three systems are referred to as ASOs non-monetary recognition system, monetary awards system, and performance appraisal system.
- Administration and Management
- Personnel Management and Labor Relations