Accession Number:

ADA273978

Title:

Benchmarking Practices of Air Cargo Carriers: A Case Study Approach

Descriptive Note:

Master's thesis,

Corporate Author:

AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH

Personal Author(s):

Report Date:

1993-09-01

Pagination or Media Count:

207.0

Abstract:

This research effort used the benchmarking process and a case study methodology to determine what the Air Force can learn from commercial air cargo carriers. A literature search showed that the U.S. air cargo industry leaders are United Parcel Service, Federal Express, Emery Air Freight, Airborne Freight, DHL Airways, and Burlington Air Express. In addition, the 436th Aerial Port Squadron at Dover AFB, Delaware was chosen as the Air Force representative in the benchmarking study. Observations of air cargo operations and interviews with operational managers or applicable experts familiar with air cargo operations were conducted at each carriers hub and at Dover AFB. Observations identified that the Air Force can learn from the commercial air cargo carriers in four areas cargo handling equipment, intransit visibility, operations interface, and safety. Observations and responses to interviews revealed major disparities between the mission of the Air Force and the goals of the industry leaders. Therefore, industry leader practices during surge periods cannot be applied to the Air Force. Transportation Air, Case studies, Commercial aircraft, Cargo handling, Military transportation, Air logistics support.

Subject Categories:

  • Military Aircraft Operations
  • Transport Aircraft
  • Civilian Aircraft
  • Commercial and General Aviation
  • Logistics, Military Facilities and Supplies

Distribution Statement:

APPROVED FOR PUBLIC RELEASE