Information Systems Strategy in Air Transport
NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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Seeking to improve the role of Information Technology IT and business practices in the Department of Defense, organizations were sought to serve as a model to aid in the improvement process. Southwest Airlines, a major U.S. carrier based in Dallas, Texas was chosen because of its record of profitability and its unique use of information technology. This case study describes Southwests mission, goals, organization, business decisions, attitude, growth and information technology. The primary focus is e fact that Southwest does not participate in a major carriers reservation system. Lessons learned for a military officer in terms Information Technology are to avoid redundancy, improve functionality, avoid expensive enhancements that do not contribute to our requirements, and dont discount old technologies. Southwest airlines, Information technology, Computer reservation system, DOD, Kelleher, Redundancy, Functionality.
- Commercial and General Aviation