DOD Total Quality Management for Improved Joint Combat Capability.
Study project rept.,
ARMY WAR COLL CARLISLE BARRACKS PA
Pagination or Media Count:
The quality philosophy is here to stay in the Department of Defense. Although tried by the defense industry prior to world War II, it did not take hold in the Department of Defense DoD until Secretary of Defense Frank Carlucci issued a policy statement institutionalizing quality in 1988. Since that time, DoD has worked diligently to develop quality programs department wide that improve productivity. It has been done through individual quality programs developed by each military service and not by a single integrated program orchestrated by DoD. The results to date have been impressive. Processes have been improved and millions of dollars have been saved. Much more, however, remains to be done. In this age of continued drawdown, it is essential to move quality beyond individual service programs and develop an single integrated DoD program. Integration is the next logical step in DoDs quality journey and will dramatically improve joint combat capability. This paper develops the case for this shift in emphasis. It begins by tracing DoD quality developments to date to lay the foundation for needed changes. It continues by discussing why the shift must occur. The key to quality is understanding and working with the customersupplier relationships. These relationships are so interrelated in DoD that a single integrated program is the only correct way to effectively consider them. The paper concludes with a step-by-step method to accomplish the shift. Five key elements must be implemented to accomplish the shift. Additionally, the paper provides an example of how to use these steps to accomplish the shift. Finally, the paper pursues other actions that will need to be taken as the quality process matures in DoD.
- Administration and Management
- Economics and Cost Analysis
- Military Operations, Strategy and Tactics